Frequently Asked Questions
Do lottery tickets count towards my VIP progression?
Yes, purchasing lottery tickets contributes to your VIP progression. However, staking SHFL for tickets does not count toward VIP progression.
How are winning numbers drawn?
Winning numbers are generated using a provably fair mechanism that leverages the Bitcoin blockchain. Learn more about how it works here.
How do I know if the Lottery is fair?
Every SHFL Lottery draw is provably fair and verifiable by anyone. For full details, check out our documentation on how to verify fairness.
What happens if I unstake before a draw?
If you unstake before the draw closes, your tickets for that draw are forfeited. Your SHFL tokens will be returned after the current draw concludes. To participate again, you’ll need to restake your SHFL.
Can I participate in the lottery with rollover balance SHFL?
No — you cannot use rollover balance SHFL to participate in the lottery. Only freshly staked SHFL tokens are eligible.
How is the prize pool funded?
The prize pool is funded through reallocated non-SHFL gaming revenue. In future updates, single-ticket sales will also contribute to the pool.
Can I see past draws and winners?
Yes — a full history of past draws, winning numbers, and prize distributions will be available for transparency.
Can I change my numbers after confirming my entry?
No — once your numbers are confirmed, they cannot be changed.
How long do I have to claim my winnings?
Winning tickets never expire. You can claim them at any time by heading to your Winning Tickets tab.
How do the prizes work?
Prizes for the SHFL Lottery are dynamic — they increase as more users purchase tickets. Once the draw is complete, each prize tier is divided equally among all users who won that tier.
Can my ticket win multiple prize tiers?
No — each ticket is eligible only for the highest prize tier it qualifies for.
Can I get bonuses for playing the Lottery?
Yes — bonuses are available when you purchase lottery tickets. Note that staking SHFL does not grant bonuses.
How can I stake my SHFL?
You can stake your SHFL via the SHFL Dashboard by clicking Stake SHFL. Every 50 SHFL staked generates 1 perpetual ticket.
How can I buy SHFL?
You can buy SHFL using your onsite balance through Convert, or with cryptocurrency via Buy Crypto.
Can I cancel my SHFL unstake?
No — once unstaking has started, it can’t be cancelled. Your SHFL will be returned after the next draw is complete.
Can I pick my numbers if I stake SHFL?
No — tickets generated through staking are assigned random numbers automatically.
Is SHFL staking free?
Yes — staking is 100% RTP. For every 50 SHFL staked, you receive 1 ticket. You can unstake your SHFL via the SHFL Dashboard.
Troubleshooting Guide
Issue: My SHFL stake isn’t showing in the lottery dashboard.
Solution: Verify your staking transaction on the blockchain to ensure it was successful. If confirmed, please contact our support team for further assistance.
Issue: My numbers are incorrect or didn’t update after staking.
Solution: Once numbers are staked, they’re locked in and cannot be changed. If you believe there’s a technical issue, please collect any relevant evidence (screenshots, transaction IDs) and reach out to our support team.
Issue: I believe I should have won but didn’t receive a prize.
Solution: Cross-check your selected numbers with the official draw results. If you find a discrepancy, please contact our support team for a detailed review.
Need More Help?
If you have additional questions or need assistance, please don’t hesitate to reach out to our support team via the Live Support chat on our platform.
Note: Lottery staking is not considered wagering since it offers a 100% RTP. All funds in the prize pool are returned to players as prizes, making participation costless outside of owning and staking SHFL tokens.