You can complete this anytime before your first withdrawal by going to Settings -> Verify to see your current verification tier and what’s required.
What you'll need: A clear copy of a valid photo ID: passport, driver’s license, national ID card, or residence permit.
Upload a copy of your document, and our team will wrap up the review in just a few minutes. Get verified today so your payouts are always seamless and instant!
| Deposit | Withdrawal |
Methods | Interac e-Transfer, Interac Request Money | Interac e-Transfer |
Processing time | Instant to 15 minutes | Instant to 30 minutes |
Minimum per transaction | $5 | $5 |
Maximum per transaction | $10,000 | $10,000 |
Shuffle fee | None | None |
Available | 24/7 | 24/7 |
How do I deposit with Interac e-Transfer?
Processing time: Instant to up to 15 minutes.
Log into your Shuffle account and click Wallet at the top of the page. Select Deposit, choose CAD from the currency dropdown, then click Next.
Select your preferred payment method: Interac e-Transfer or Interac Request Money
Enter your deposit amount and click Pay Now.
You will be redirected to a secure payment portal where you will select your Canadian financial institution.
Complete Payment:
If using Interac Request for Money: Approve the notification prompt in your banking app.
If using standard e-Transfer: Log into your online banking, navigate to Interac e-Transfer, and send the exact amount to the recipient email/details provided. Do not alter the payment message or amount.
Tips to get right with a standard e-Transfer:
Send the exact amount displayed.
Don't edit the payment message as it contains the reference that links the transfer to your account.
The bank account has to be in your own name and match your Shuffle account details.
How do I withdraw with Interac?
Processing time: Instant to up to 30 minutes.
Click Wallet at the top of the page. Select Withdrawal, and choose CAD as the currency in the currency dropdown, then click Next.
Choose Interac from the available withdrawal options.
Enter your withdrawal amount along with your email address and mobile number registered with your bank.
Receive Funds:
With Autodeposit On: funds land in your bank account automatically once approved.
With Autodeposit Off: you'll get an email or SMS from Interac. Click the link, select your bank, log in, and answer your security question.
It’s important to remember that you can only make withdrawals using an account you have previously used to deposit funds.
My withdrawal was sent but I never got the code or password.
Check spam and promotions folders first, then:
Confirm the destination email on the withdrawal is spelled correctly
Check whether Autodeposit at your bank is registered to a different email or phone number
If the transfer has expired, it returns to us automatically after 30 days and we re-credit your account
Contact Customer Support with the withdrawal transaction ID so we can help you with that.
Are there any fees?
Shuffle doesn't charge for CAD deposits or withdrawals.
Your bank may charge a small fee for sending an e-Transfer, depending on the type of your account.
Still need a hand?
Live chat is available 24/7 from the chat icon at the right bottom of any page or on the side menu.